How can we help?
Help with Lumavu on iPhone, iPad, Mac and Apple TV.
Getting started
- Add a playlist. Open Lumavu and choose Add playlist. Pick Xtream Codes, M3U (a link or a file), Jellyfin or Emby, and fill in the details your provider gave you.
- Give it a name and a colour. They show in the sidebar, so you can tell your playlists apart at a glance.
- Add a guide if you need one. Xtream accounts usually bring their own. For M3U playlists, add the XMLTV link your provider gives you, in the playlist's settings.
- Just want a look? Choose Try sample movies and series or Add free news channels on the first screen.
Common questions
Does Lumavu come with channels?
No. Lumavu is a player for playlists and servers you already have. We don't sell or recommend playlists.
A channel won't play. What can I try?
If the channel has more than one copy in your playlists, Lumavu moves to another copy by itself. You can also open the player's ⋯ menu and switch to the other video player, or choose a different copy. In Settings, under Video player, you can set which player Lumavu uses. If nothing plays at all, check the account is active in the playlist's details, where Lumavu shows its expiry date and how many streams it allows.
Why does a Multiview tile say the account is full?
Each tile is its own stream, and most IPTV accounts allow only one or two at once. Lumavu plays a channel from another playlist if it has a free stream, and starts the waiting tile by itself when another tile closes.
Live subtitles aren't showing.
Live subtitles need iOS, iPadOS, macOS or tvOS 26. The first time you pick a language, Lumavu asks to download it, and says on screen while it does. Apple TV writes subtitles but doesn't translate them.
Why can't I download this?
Live channels can't be downloaded, and nor can links that only come as HLS (.m3u8). Downloads are part of Lumavu Pro, and on iPhone and iPad they wait for Wi‑Fi unless you allow mobile data in Settings, under Downloads. A download steps aside while you watch something from the same account, then carries on.
Does recording carry on when I close the app?
No. Recordings run while Lumavu is open, on iPhone, iPad and Mac.
Can I hide categories I never watch?
Yes. On any Live TV, Movies or Series page, choose Choose categories. You can hide a whole language across Live TV, films and series in one tap, or a family of categories such as Sport, or single categories. You can also touch and hold a category to hide it.
Does it work with Jellyfin and Emby live TV?
Not yet. Films and series from Jellyfin and Emby work today.
Is there Chromecast?
Not at the moment. AirPlay works from iPhone, iPad and Mac.
Lumavu Pro and purchases
How do I restore Pro on a new device?
Open Settings in Lumavu, choose Lumavu Pro at the top, then Restore purchases. Make sure you're signed in with the same Apple account you bought it with.
How do I cancel my subscription?
Subscriptions are managed by Apple. On iPhone or iPad, open Settings, tap your name, then Subscriptions. On a Mac, open the App Store, click your name, then Account Settings. Cancel at least 24 hours before the renewal date.
Can my family use Pro?
Yes. All the Pro plans work with Family Sharing.
How do I get a refund?
Apple handles refunds for App Store purchases. You can ask for one at reportaproblem.apple.com.
Contact us
If something isn't working, tell us which device you're on and what you tried. The logs screen in Lumavu's settings can help us, and you choose whether to share it.
hello@thinkersandbuilders.co.uk